From 84e0b33b748658061a2ceee11f11de84f34d45b0 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?andr=C3=A9s=20gonz=C3=A1lez?= Date: Thu, 5 Nov 2026 22:30:20 +0100 Subject: [PATCH] :books: Explain what to do after losing access to an account (#12866) Add a section to Your account for cloud users who can no longer sign in, for example after their Google account was suspended. It points them to support@penpot.app, lists what to send so support can confirm the account is theirs, and suggests exporting important files. AI-assisted-by: claude-opus-5-5 --- docs/user-guide/account-teams/your-account.njk | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/docs/user-guide/account-teams/your-account.njk b/docs/user-guide/account-teams/your-account.njk index 00233dccc9..f738f82361 100644 --- a/docs/user-guide/account-teams/your-account.njk +++ b/docs/user-guide/account-teams/your-account.njk @@ -30,6 +30,19 @@ desc: Learn how to import and export files in Penpot, the free, open-source desi

After several failed login attempts in a short time, your account can be locked for some minutes. Penpot shows how long to wait. Resetting your password unlocks it.

On self-hosted installations, the administrator sets these limits. See Session expiration and Account lockout in the Technical Guide.

+

If you lose access to your account + # +

+

If you can no longer sign in to your Penpot cloud account, for example because your Google account was suspended or you lost access to your email, write to support@penpot.app. Once we confirm that the account is yours, we can give you access to its files from an account you can use.

+

Include in your message:

+ +

To avoid losing work, export your important files from time to time and keep the .penpot files somewhere safe.

+

On self-hosted installations, contact the administrator of your instance.

+

Notifications #