fix(售后): 完善售后商品金额与申请表单

- 未发货订单仅允许仅退款，可用类型与提交校验同时限制
- 售后商品卡展示规格原价；申请页展示商品分摊实付+运费
- 顶部仅保留订单编号，退款金额/退还积分移动到售后类型上方
- 退款金额标签统一为退款金额，旧售后快照回填原价

backend/app/services/order/AfterSaleServices.php

@@ -120,7 +120,7 @@ class AfterSaleServices extends BaseService
 
         return [
             'allowed'   => true,
-            'types'     => $rule['available_types'] ?? [],
+            'types'     => $this->filterTypesByDelivery($rule['available_types'] ?? [], $center),
             'deadline'  => $rule['deadline'] ?? 0,
             'max_num'   => $totalRefundable,
             // 用户实际支付的运费作为可退款金额的一部分下发，前端用于展示退款上限。
@@ -131,6 +131,21 @@ class AfterSaleServices extends BaseService
         ];
     }
 
+    /**
+     * 按发货状态收敛售后类型
+     * 未发货订单（delivery_time=0）只能申请仅退款，避免用户选择退货退款/换货等需要先收货的类型。
+     * @param array $types 规则声明的可用类型
+     * @param array $center 中台订单
+     * @return array
+     */
+    protected function filterTypesByDelivery(array $types, array $center): array
+    {
+        if ((int)($center['delivery_time'] ?? 0) <= 0) {
+            return ['refund_only'];
+        }
+        return array_values($types);
+    }
+
     /**
      * 加载订单商品级可退数量
      * 查询订单的全部 order_items，聚合已申请售后单的 refund_num，计算每个 cart_id 的剩余可退数量
@@ -236,6 +251,7 @@ class AfterSaleServices extends BaseService
         // 组装返回
         $deductionIntegral = $integralUnitPrice > 0 ? [] : $this->allocateDeductionIntegral($center, $orderItems);
         $paidAmounts = $this->allocatePaidAmounts($center, $orderItems);
+        $isActivityOrder = !in_array((string)($center['activity_type'] ?? ''), ['', 'normal'], true);
         $result = [];
         foreach ($orderItems as $item) {
             $cartId = (int)($item['cart_id'] ?? 0);
@@ -264,6 +280,10 @@ class AfterSaleServices extends BaseService
                 'refunded_num'   => $refundedNum,
                 'refundable_num' => $refundableNum,
                 'true_price'     => (string)($item['true_price'] ?? $item['price'] ?? '0.00'),
+                // 商品信息卡展示规格原价；活动订单展示活动价（true_price 为等级/会员优惠后单价）
+                'original_price' => $isActivityOrder
+                    ? (string)($item['true_price'] ?? $item['price'] ?? '0.00')
+                    : (string)($item['price'] ?? $item['attr_info']['price'] ?? $item['true_price'] ?? '0.00'),
                 // 分摊后的整行实付现金（商品原价 - 优惠券/积分抵扣/促销等优惠），退款现金上限按此累计
                 'paid_amount_total' => $paidAmounts[$cartId] ?? '0.00',
                 // 积分参考价：非积分订单为 0，仅积分活动订单有值
@@ -794,6 +814,57 @@ class AfterSaleServices extends BaseService
         }));
     }
 
+    /**
+     * 为售后商品快照补充原价
+     * 旧售后单快照只保存 true_price（等级/会员优惠后单价），详情商品卡需展示规格原价；
+     * 新快照已带 original_price，只有缺失时才查订单明细回填。
+     * @param array $snapshot 售后商品快照
+     * @param string $orderNo 订单号
+     * @return array
+     */
+    protected function enrichSnapshotOriginalPrice(array $snapshot, string $orderNo): array
+    {
+        $items = $snapshot['items'] ?? [];
+        if (!is_array($items) || empty($items)) {
+            return $snapshot;
+        }
+        $needEnrich = false;
+        foreach ($items as $item) {
+            if (!isset($item['original_price']) || $item['original_price'] === '') {
+                $needEnrich = true;
+                break;
+            }
+        }
+        if (!$needEnrich || $orderNo === '') {
+            return $snapshot;
+        }
+        $center = $this->centerServices->getOne(['order_no' => $orderNo]);
+        if (empty($center)) {
+            return $snapshot;
+        }
+        if (is_object($center)) {
+            $center = $center->toArray();
+        }
+        $orderItems = $this->centerServices->loadOrderItems($center);
+        $itemMap = [];
+        foreach ($orderItems as $orderItem) {
+            $itemMap[(string)($orderItem['cart_id'] ?? '')] = $orderItem;
+        }
+        $isActivityOrder = !in_array((string)($center['activity_type'] ?? ''), ['', 'normal'], true);
+        foreach ($items as &$item) {
+            if (isset($item['original_price']) && $item['original_price'] !== '') {
+                continue;
+            }
+            $orderItem = $itemMap[(string)($item['cart_id'] ?? '')] ?? [];
+            $item['original_price'] = $isActivityOrder
+                ? (string)($orderItem['true_price'] ?? $item['true_price'] ?? '0.00')
+                : (string)($orderItem['price'] ?? $orderItem['attr_info']['price'] ?? $item['true_price'] ?? '0.00');
+        }
+        unset($item);
+        $snapshot['items'] = $items;
+        return $snapshot;
+    }
+
     /**
      * 获取售后详情
      * 含售后单信息、时间线、用户可操作按钮，前端详情模式据此渲染
@@ -813,6 +884,16 @@ class AfterSaleServices extends BaseService
         // 构造时间线（按售后类型不同节点不同，终态特殊处理）
         $timeline = $this->buildTimeline($afterSale);
 
+        // 旧售后快照只有 true_price（优惠后），从订单商品明细回填原价供商品卡展示
+        $productSnapshot = $afterSale['product_snapshot'] ?? [];
+        if (is_string($productSnapshot)) {
+            $productSnapshot = json_decode($productSnapshot, true) ?: [];
+        }
+        $productSnapshot = $this->enrichSnapshotOriginalPrice(
+            is_array($productSnapshot) ? $productSnapshot : [],
+            (string)($afterSale['order_no'] ?? '')
+        );
+
         // 获取用户可操作按钮（由产品类型 Handler 提供）
         $productType = $afterSale['product_type'] ?? 'normal';
         $handler = AfterSaleRuleRegistry::getProvider('product_type', $productType);
@@ -837,7 +918,7 @@ class AfterSaleServices extends BaseService
             'remark'              => $afterSale['remark'] ?? '',
             'reject_reason'       => $afterSale['reject_reason'] ?? '',
             'evidence_images'     => $afterSale['evidence_images'] ?? [],
-            'product_snapshot'    => $afterSale['product_snapshot'] ?? [],
+            'product_snapshot'    => $productSnapshot,
             // v8.1.1 商品级售后：返回 cart_ids 和 refund_num，供前端展示售后范围
             'cart_ids'            => $afterSale['cart_ids'] ?? [],
             'refund_num'           => (int)($afterSale['refund_num'] ?? 0),
@@ -1038,7 +1119,8 @@ class AfterSaleServices extends BaseService
         if (!$rule['allow']) {
             throw new \RuntimeException($rule['reject_reason'] ?: '当前订单不支持售后');
         }
-        if (!empty($rule['available_types']) && !in_array($type, $rule['available_types'])) {
+        $availableTypes = $this->filterTypesByDelivery($rule['available_types'] ?? [], $center);
+        if (!empty($availableTypes) && !in_array($type, $availableTypes, true)) {
             throw new \RuntimeException('当前订单不支持该售后类型');
         }
 

backend/app/services/order/OrderCenterUserServices.php

@@ -741,14 +741,15 @@ class OrderCenterUserServices extends OrderCenterServices
 
         // 构建 _status，兼容旧版格式
         $data['_status'] = $this->buildRefundOrderStatus($detail);
-        // 判断是否支持退货：由各产品类型 Handler 独立声明（supportsReturn），中台不硬编码产品类型
+        // 判断是否支持退货：未发货订单只能仅退款；已发货再由产品类型 Handler 声明是否支持退货
         try {
             $productTypeRegistry = app()->make(ProductTypeRegistry::class);
             $productType = (string)($detail['product_type'] ?? '');
             if ($productType === '') throw new ApiException('订单产品类型缺失');
-            $data['_status']['_is_back'] = $productTypeRegistry->get($productType)->supportsReturn();
+            $isShipped = (int)($detail['delivery_time'] ?? 0) > 0;
+            $data['_status']['_is_back'] = $isShipped && $productTypeRegistry->get($productType)->supportsReturn();
         } catch (\Throwable $e) {
-            // Registry 异常时兜底支持退货，保证退款页可正常渲染
+            // Registry 异常时降级为仅退款，避免未发货订单出现退货入口
             $data['_status']['_is_back'] = false;
         }
         $data['cartInfo'] = $data['cartInfo'] ?? $cartInfo;

backend/crmeb/trade/order/aftersale/BaseAfterSaleHandler.php

@@ -147,7 +147,7 @@ abstract class BaseAfterSaleHandler implements AfterSaleHandlerInterface
         if (in_array($type, ['refund_only', 'return_refund'])) {
             $fields[] = [
                 'key'         => 'refund_price',
-                'label'       => '申请退款金额',
+                'label'       => '退款金额',
                 'type'        => 'price',
                 'required'    => true,
                 'placeholder' => '请输入退款金额',

frontend/uni-app/src/dynamic-pages/engines/AfterSaleEngine.vue

@@ -28,13 +28,9 @@
       <!-- 订单信息卡 -->
       <view class="order-card">
         <view class="order-row">
-          <text class="label">{{ $t('订单号') }}</text>
+          <text class="label">{{ $t('订单编号') }}</text>
           <text class="value">{{ orderNo }}</text>
         </view>
-        <view class="order-row">
-          <text class="label">{{ $t('订单金额') }}</text>
-          <text class="value price">¥{{ orderDetail.pay_price || '0.00' }}</text>
-        </view>
       </view>
 
       <!-- 商品列表卡（商品级售后选择功能暂时关闭，默认全量售后） -->
@@ -58,7 +54,7 @@
             <view class="goods-name">{{ item.store_name }}</view>
             <view class="goods-sku" v-if="item.sku">{{ $t('规格') }}：{{ item.sku }}</view>
             <view class="goods-bottom">
-              <text class="goods-price">¥{{ item.true_price }}</text>
+              <text class="goods-price">¥{{ getProductPaidAmount(item) }}</text>
               <view class="goods-right">
                 <!-- 选中时显示数量步进器，未选中显示购买数量 -->
                 <view class="num-stepper" v-if="itemSelectionEnabled && selectedCartIds.includes(item.cart_id)" @tap.stop>
@@ -90,6 +86,26 @@
       </view>
 
       <view class="list">
+        <!-- 退款金额/退还积分置顶，位于售后类型上方 -->
+        <view class="item acea-row row-between-wrapper" v-if="refundPriceField">
+          <view>{{ $t('退款金额') }}</view>
+          <input
+            class="num price-input"
+            type="digit"
+            v-model="formValues.refund_price"
+            :placeholder="$t(refundPriceField.placeholder || '')"
+          />
+        </view>
+        <view class="item acea-row row-between-wrapper" v-if="refundIntegralField">
+          <view>{{ $t('退还积分') }}</view>
+          <input
+            class="num"
+            type="number"
+            v-model="formValues.refund_integral"
+            :placeholder="$t(refundIntegralField.placeholder || '')"
+          />
+        </view>
+
         <!-- 售后类型选择 -->
         <view class="item acea-row row-between-wrapper">
           <view>{{ $t('售后类型') }}</view>
@@ -102,7 +118,7 @@
         </view>
 
         <!-- 动态表单字段（由后端 form_config 下发） -->
-        <block v-for="field in formFields" :key="field.key">
+        <block v-for="field in otherFields" :key="field.key">
           <!-- 退款金额 -->
           <view class="item acea-row row-between-wrapper" v-if="field.type === 'price'">
             <view>{{ $t(field.label) }}</view>
@@ -205,7 +221,7 @@
           <text class="value">{{ detail.after_sale_no }}</text>
         </view>
         <view class="info-row">
-          <text class="label">{{ $t('订单号') }}</text>
+          <text class="label">{{ $t('订单编号') }}</text>
           <text class="value" @tap="copyText(detail.order_no)">{{ detail.order_no }}</text>
         </view>
         <view class="info-row" v-if="detail.refund_price > 0">
@@ -254,7 +270,7 @@
             <view class="snapshot-name">{{ item.store_name }}</view>
             <view class="snapshot-sku" v-if="item.sku">{{ $t('规格') }}：{{ item.sku }}</view>
             <view class="snapshot-bottom">
-              <text class="snapshot-price">¥{{ item.true_price }}</text>
+              <text class="snapshot-price">¥{{ item.original_price || item.true_price }}</text>
               <text class="snapshot-num">x{{ item.cart_num }}</text>
             </view>
           </view>
@@ -468,6 +484,12 @@ const pendingAction = ref(null);
 // ===== computed =====
 /** 售后类型选项文案列表（优先后端 type_text，前端映射 fallback） */
 const typeOptions = computed(() => availableTypes.value.map(type => i18n.global.t(AFTER_SALE_TYPE_TEXT[type] || type)));
+/** 退款金额字段（置顶展示） */
+const refundPriceField = computed(() => formFields.value.find(field => field.key === 'refund_price') || null);
+/** 退还积分字段（紧跟退款金额展示） */
+const refundIntegralField = computed(() => formFields.value.find(field => field.key === 'refund_integral') || null);
+/** 其余动态字段（退款金额/积分已单独置顶，避免重复渲染） */
+const otherFields = computed(() => formFields.value.filter(field => !['refund_price', 'refund_integral'].includes(field.key)));
 /** 状态样式类（用于详情页顶部横幅配色） */
 const statusClass = computed(() => {
   const status = detail.value.status || '';
@@ -768,6 +790,20 @@ function uploadImage(fieldKey, max) {
   });
 }
 
+/**
+ * 商品实际付款金额（单价）：商品分摊实付 + 按实付占比分摊的运费
+ * @param {Object} item 可售后商品
+ * @return {string} 两位小数金额
+ */
+function getProductPaidAmount(item) {
+  const cartNum = Number(item.cart_num || 1) || 1;
+  const rowTotal = rowPaidTotal(item);
+  const totalPaid = refundableItems.value.reduce((sum, row) => sum + rowPaidTotal(row), 0);
+  const payPostage = Number(orderDetail.value.pay_postage || 0);
+  const postageShare = totalPaid > 0 && rowTotal > 0 ? payPostage * rowTotal / totalPaid : 0;
+  return ((rowTotal + postageShare) / cartNum).toFixed(2);
+}
+
 /** 构建售后商品快照（v8.1.1 按 cart_id 选择范围） */
 function buildSnapshot() {
   const items = selectedItems.value.map(item => ({
@@ -778,6 +814,7 @@ function buildSnapshot() {
     sku: item.sku,
     cart_num: refundNumMap.value[item.cart_id] || 0, // 售后数量（部分数量支持）
     true_price: item.true_price,
+    original_price: item.original_price || item.true_price,
   }));
   return {
     product_type: orderDetail.value.product_type || 'normal',
@@ -1050,7 +1087,9 @@ defineExpose({
     padding: 8rpx 0;
 
     .label {
-      color: #999;
+      color: #333;
+      font-size: 30rpx;
+      font-weight: 600;
       flex-shrink: 0;
       margin-right: 24rpx;
     }
@@ -1065,6 +1104,7 @@ defineExpose({
       color: #e93323;
       font-weight: 600;
     }
+
   }
 }