diff --git a/backend/app/dao/product/product/StoreProductReplyDao.php b/backend/app/dao/product/product/StoreProductReplyDao.php
index 6d48fd421..180bf1d8d 100644
--- a/backend/app/dao/product/product/StoreProductReplyDao.php
+++ b/backend/app/dao/product/product/StoreProductReplyDao.php
@@ -54,8 +54,9 @@ class StoreProductReplyDao extends BaseDao
      */
     public function getProductReply(int $productId)
     {
+        // cartInfo 关联已随 eb_store_order_cart_info 删除，SKU 由本表 suk 承载，仅预加载 userInfo
         return $this->search(['product_id' => $productId, 'is_del' => 0, 'status' => 1])
-            ->with(['cartInfo', 'userInfo'])
+            ->with(['userInfo'])
             ->order('add_time DESC,product_score DESC,service_score DESC,add_time DESC')
             ->find();
     }
diff --git a/backend/app/services/product/CenterProductServices.php b/backend/app/services/product/CenterProductServices.php
index 13e46a8b0..fd0581152 100644
--- a/backend/app/services/product/CenterProductServices.php
+++ b/backend/app/services/product/CenterProductServices.php
@@ -840,11 +840,14 @@ class CenterProductServices extends BaseService
         $reply = null;
         $replyCount = 0;
         $replyChance = 0;
+        $replyService = app()->make(\app\services\product\product\StoreProductReplyServices::class);
+        // 统计与推荐评价拆开：推荐评价失败不应拖垮数量/好评率
         try {
-            $replyService = app()->make(\app\services\product\product\StoreProductReplyServices::class);
-            $reply = get_thumb_water($replyService->getRecProductReply($id), 'big', ['pics']);
             [$replyCount, $goodReply, $replyChance] = $replyService->getProductReplyData($id);
         } catch (\Throwable $e) {}
+        try {
+            $reply = get_thumb_water($replyService->getRecProductReply($id), 'big', ['pics']);
+        } catch (\Throwable $e) {}
 
         // ========== 9. 优惠券 ==========
         $coupons = [];
diff --git a/backend/app/services/product/product/StoreProductReplyServices.php b/backend/app/services/product/product/StoreProductReplyServices.php
index 88d256de3..6eae248cb 100644
--- a/backend/app/services/product/product/StoreProductReplyServices.php
+++ b/backend/app/services/product/product/StoreProductReplyServices.php
@@ -246,17 +246,16 @@ class StoreProductReplyServices extends BaseService
 
         if ($res) {
             $res = $res->toArray();
-            if ($res['suk'] === '') {
-                $res['suk'] = isset($res['cart_info']['productInfo']['attrInfo']) ? $res['cart_info']['productInfo']['attrInfo']['suk'] : '';
-            }
+            // SKU 以评价表 suk 为准（旧 cartInfo 关联已删除）
+            $res['suk'] = (string)($res['suk'] ?? '');
             $res['nickname'] = anonymity($res['nickname']);
-            $res['merchant_reply_time'] = date('Y-m-d H:i', $res['merchant_reply_time']);
+            $replyTime = (int)($res['merchant_reply_time'] ?? 0);
+            $res['merchant_reply_time'] = $replyTime > 0 ? date('Y-m-d H:i', $replyTime) : '';
             $res['add_time'] = time_tran($res['add_time']);
-            $res['star'] = bcadd($res['product_score'], $res['service_score'], 2);
+            $res['star'] = bcadd((string)$res['product_score'], (string)$res['service_score'], 2);
             $res['star'] = bcdiv($res['star'], '2', 0);
             $res['comment'] = $res['comment'] ?: '此用户没有填写评价';
             $res['pics'] = is_string($res['pics']) ? json_decode($res['pics'], true) : $res['pics'];
-            unset($res['cartInfo']);
         }
         return $res;
     }